Returns & Cancellations

Cancelling a pre-order

Pre-orders can be cancelled any time before we email you that shipping preparation has started. Use the contact in your order email or write to official@bloc.tokyo. Payments already made are refunded in full, by the method you paid with.

Once shipping preparation has started, the order can no longer be cancelled. In that case, please follow the return conditions below after your item arrives.

Faulty items: exchange or refund

If the item you receive is faulty, damaged, or not what you ordered, contact official@bloc.tokyo within 8 days of delivery. After checking its condition we will promptly send a replacement at our shipping expense. If a replacement is unavailable, we will refund the full price.

When you contact us, please include:

• Your order number
• A photo showing the fault

Returns for change of mind

Unopened, unused items can be returned if you contact us within 8 days of delivery. Return shipping is your responsibility. Once the item arrives and its condition is confirmed, we refund the product price (the original outbound shipping fee is not refunded).

We cannot accept returns in the following cases.

• Items that have been opened or used
• Items delivered 9 or more days ago
• Items scratched or soiled while in your care

How and when refunds are made

Refunds are made by reversing the credit-card charge (via Stripe). Depending on your card company's statement cycle, the refund may take one to two months to appear.

Contact

Bloc G.K. (Bloc Inc.)
official@bloc.tokyo